Utility accounts are delinquent thirty (30) days after the billing date and subject to disconnection, and a $25.00 delinquent service fee will be charged. Please be aware there is a convenience fee associated with electronic payments. Electronic payments can be made via the website or by phone at 1-84. THE CITY IS NOT RESPONSIBLE FOR CASH DEPOSITED IN THE DROP BOX.
Payments are collected on a daily basis during normal business hours and those dropped off after 5:00 PM are posted on the next business day. The City has a 24-hour payment drop box located on the north end of the parking lot at City Hall. Any bill which has not been paid by the due date indicated on the statement will immediately be subject to a 10% penalty. Utility bills are mailed monthly and include a due date. Penalties will be assessed for any theft of services or damaged water meter(s). Please note, it is unlawful for anyone other than an authorized City employee to turn on water. The deposit may be refunded after two years of on-time payment history.
You are also required to pay a non-refundable $10.00 turn on or $5.00 transfer fee depending on the situation. The deposit for a garbage only customer is $40.00. Residential deposits for new accounts are required in the amount of $40.00 for water only or $85.00 for water and wastewater combined. Their goal is to provide the best possible service while ensuring that all charges are accurately reflected in the customer’s monthly statement. The Utility Billing Division, located in the east wing of City Hall, is responsible for all related services including water, wastewater, garbage, recycling and yard waste.
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